General Terms and Conditions
Hunnu Air is the only authority and organizer of this program and retains the right to amend Hunnu Club Terms and Conditions with reasonable notice, without holding any liability. Hunnu Club, the frequent flyer program of Hunnu Air, is designed to award its participants (the Members), i.e. the most valuable customers of Hunnu Air, by offering a wide range of benefits in appreciation of their loyalty. These customers are the members of the Hunnu Club, Frequent Flyer Program of Hunnu Air. Hunnu Air reserves the right to include other airlines and service companies to the program (such as hotels, car rental companies) and to allow earning /redeeming miles via such companies.
There are certain conditions for earning /redeeming miles and General Rules and Conditions of Hunnu Club and these conditions are presented to you. Changes on the rules and conditions indicated on this booklet and all other program rules and conditions as well as any special applications may also be publicized on Hunnu Air website and on other communication channels such as Hunnu Club guide booklet, Hunnu Club newsletter, Hunnu Club account statements, etc. By applying for membership to the Hunnu Club, these customers, without prejudice to any existing and future agreements with Hunnu Air, enter into a contractual agreement with Hunnu Air as defined in these general terms and conditions and any subsequent additions and/or amendments thereto.
1.1 To become a member: Membership of Hunnu Club is open to any individual at least two years of age who are permanently domiciled in a country in which Hunnu Air is applied and permitted by law and they are able under the rules applicable to their personal status to become a Member of the program.
Membership is not open to legal entities or other groups or associations.
1.2 Enrollment: Membership begins upon completing and submitting the application form or with the first activity registered by using the temporary card attached to the application form. In doing so, they indicate their acknowledgement and acceptance of the general terms and conditions of the Hunnu Club available at www.hunnuair.com/hunnuclub
1.3 Individual Memberships: Joint applications by several persons and multiple applications by the same person are not permitted.
1.4 Hunnu Club’s right to reject the membership: Subject to their final acceptance into the program, persons submitting an application to join the Hunnu Club shall be entitled to the benefits available to Members as soon as they have submitted their application. Hunnu Air holds the right to reject membership applications without specifying any reason.
1.5 Dissolution, suspension, termination of membership: Members may leave the Hunnu Club at any time by submitting the appropriate written notification. Hunnu Air may terminate the program without any reason subject to two weeks' notice. Hunnu Air is entitled to immediately terminate its contractual relationship with a Member and will maintain it’s rights to take the member to the court and ask for compensation without any prior notification, if that Member;
1.5.1 contravenes with General Terms and Conditions in the Hunnu Club informative documents http://www.hunnuair.com/en/travelinfo
1.5.2 provides substantially false information (e.g. details of flights flown) or takes advantage of the program illegally
1.5.3 aggravates, annoys or attacks orally or physically Hunnu Air staff or other passengers and members; behaves contrarily to the directions of the staff in charge, especially during the flight or while being in the airport or damages the aircraft or cabin attendants’ properties.
1.6 The validity of miles in case of dissolution: In case of membership termination by the member or by Hunnu Air, with prior notification, any miles accrued until termination shall be used within 6 months. In the meantime, the member holds the right to use the mileage in his/her account for an award in accordance with program rules and conditions. The member, however, may not claim any right on the mileage if it is not sufficient for any awards. If Hunnu Air terminates the agreement contract with justifiable reasons, the member will consequently lose the right to use the mileage in his/her account.
1.7 The validity of program records: Subject to these general terms and conditions, Hunnu Air is responsible for the administration of Members' personal Hunnu Club accounts, including the calculation of mileage credits as well as for the provision of information on the awards offered by Hunnu Air. Hunnu Air is solely competent for the grant of awards and solely liable for the performance of these awards.
1.8 Enrolling from another loyalty program: Members can transfer their but miles to be credited to that member’s account will be subject to decisions of Hunnu Club
2. HUNNU CLUBMEMBERSHIP CARD
2.1 Card Delivery: Hunnu Club authorized staff contacts the member to deliver the Membership Card to the member once after a flight on Hunnu Air.
The Membership Card is not sent to the Member who has no registered activity. The member can use his/her temporary membership card until receiving the original one.
2.2 Temporary Card: A provisional Membership Card stating the permanent personal membership number is included on the application form.
2.3 Individuality of Hunnu Club card: The Hunnu Club Membership Card is personal and not transferable, and must be signed by the Member to whom it is issued.
2.4 Property of the card: All Hunnu Club Membership Cards shall remain the property of Hunnu Air and must be returned upon termination of membership.
2.5 Loss of the card: Lost, stolen or damaged Hunnu Club Membership Cards will be replaced upon receipt of notification of such occurrence by Hunnu Air.
2.6 Personal Identification Code (PIN code): PIN code which enables the member to request award or check his/her mileage account online is given to the members to be defined personally. You will be authorized to manage your account entitlements via our website with your PIN code. A transaction made with the correct pin code is considered as a transaction made by the member. Therefore, in order to prevent the misuse and for the security of the accounts the member must ensure that the PIN is not disclosed to unauthorized third parties. Hunnu Air cannot be held liable for the misuse of the pin codes since the PIN code is created by the member or Hunnu Club staff and given only to the member himself /herself. Member should contact Hunnu Club staff stated on our information documents as soon as possible in the case he/she is suspicious of the use of the pin code by unauthorized persons or misuse of it. Hunnu Air cannot be held liable for losses arising from any culpable failure to notify or belated notification and occurring before receipt of the notification, unless such losses are caused by willful action or gross negligence. Liability is limited to material damage and financial loss that has occurred. Members cannot claim any other compensation due to losses except these circumstances.
3.1 Calculation Unit of Miles: Miles are the unit of calculation for the Hunnu Club program and defined as Status Miles and Bonus Miles.
Status Miles are considered for upgrading to Silver and Gold status, for re-qualifying your status and for increasing your total mileage. Status Miles are collected by flying to domestic and international destinations, at all applicable fares on scheduled flights of Hunnu Air and its partners (except the free and charter flights).
Bonus Miles are collected either by staying in the partner hotels, by renting cars from the partner car rental companies, or other partner companies. Bonus Miles are used for increasing your total mileage and for qualifying you for the awards (award tickets, companion tickets and upgrades).
3.2 Miles to be considered for crediting: All program benefits shall be awarded according to the number of miles the Member has collected since joining the Hunnu Club. www.hunnuair.com/hunnuclub
3.3 Personal Mileage account: All members shall have their own personal Hunnu Club mileage account for the crediting of miles. Miles and accounts are not transferable (except the “Family Membership”). Miles can be redeemed as stated in Hunnu Club Program rules and may not be exchanged for cash equivalents. Award tickets cannot be transferred and/or their validity cannot be extended or combined with any other means of payment. In order to receive an award ticket Hunnu Club miles may not be transferred to other persons or members or may not be pooled with those of the other members to obtain a single award.
Hunnu Club miles cannot be transferred to any other frequent flyer programme account or cannot be pooled with the miles registered on another frequent flyer program account.
In case of decease, the member's death certificate, heredity and certificate of renunciation approved by a notary public (the document showing that the other inheritors' waive from their rights) must be presented to Hunnu Air in order to transfer the deceased member's mileage to one of the inheritors' Hunnu Club account. The related miles are transferred to the inheritor's account as Bonus Miles. The transferred miles are valid from the date which they were credited to deceased member's account.
3.4 Mileage collection: Miles will be credited to members' account according to current Hunnu Club conditions. Hunnu Air is authorized to change the rules of mileage accrual and redemption.
Hunnu Air Frequent Flyer Program’s mileage accumulation, like many other airlines’ programs, is based on the IATA’s Ticketed Point Mileage (TPM) manual. IATA TPM mileage values are published in Ticketed Point Mileage book by IATA periodically.
3.4.1 On Hunnu Air flights: For the Economy Class flights on Hunnu Air, the actual distance between the departure and arrival points are credited to the Member's Hunnu Club. With “Y”, “W” classes purchased fares on Hunnu Air domestic flights, Member will earn 25% additional miles of the actual miles flown. Silver members earn extra 25% miles of the actual miles flown while flying on all eligible ticket for mileage accumulation on Hunnu Air flights. With Business Class purchased fares on Hunnu Air flights, Member will earn D-50%, C-100% additional miles of the actual miles flown. Miles will be credited based on the fare originally paid and the class of travel booked and confirmed. Miles will not be awarded for tickets which are unused, date-expired or returned for monetary compensation.
3.4.2 In order to collect Bonus Miles, members are required to buy the merchandises and services of the companies that Hunnu Air has made agreements with or comply with the conditions of the program by making agreements with these companies. These companies are totally independent and Hunnu Air is not responsible of the loss and damage claims against the activities of these companies.
3.4.3 The flight coupon must be used in order to collect miles for the related flight.
3.5 Mileage registration: Members are required to state their Hunnu Club membership number when making their bookings, ticketing and to present their Hunnu Club Membership Card when checking in, to ensure that the miles they collect are correctly credited to their account. Once an activity is credited to Hunnu Club, it cannot be credited to any other frequent flyer account.
3.6 Crediting miles retro-actively: If, for any reason (such as loss of Membership Card), miles are not credited for a flight taken or a service used, Members may request that the amount be retroactively credited to their account for up to six months following the flight or service concerned, by submitting adequate documentary evidence of the event (such as a copy of the ticket coupon and boarding card). Requests which are not made within 6 months after a flight taken or service used are not accepted, and documents will not be returned.
3.7 The validity of miles: Miles may be collected throughout the year. Collected miles (flight, hotel stay, car rental) expire at the end of the second full calendar year following their collection. You can pay 20 USD for every 1000 miles that are about to expire and extend the validity of your miles by two years. Due to the high demand, members may not use the award for the requested date or route in high season, however, validity of the miles cannot be extended for any reason.
Expiry dates of the miles are reported to the members in the mileage summaries. The miles to expire must be ticketed before the expiration date. The miles which remained unused despite of the notifications on the mileage summaries will expire and there will be no further possibility of a revalidation.
3.8 Flights not eligible for mileage collection: Hunnu Air reserves the right to fully or partly exclude certain fare, payment and/or passenger categories from the Hunnu Club upon reasonable prior notice. (Miles may not be collected on charter, rented or promotional fare, etc. coded free and discounted tickets and also on flights of non-partner airlines.) Miles will not be awarded for any flight or service for which the Member obtains benefits from another airline's loyalty bonus program. Mileage accrual is not permitted in classes U,Q,G classes and FOC tickets on domestic flights and on international flights in classes U,T,G classes and FOC tickets of Hunnu Air.
3.9 Mileage claim regulations: All Members will receive regular statements to their e-mail addresses recorded on their Hunnu Club profile giving their current mileage balance and further information on the Hunnu Club. Delivery of such statements and other information on the Hunnu Club can be ceased to any Member who has not collected program miles for more than one year. Members can have information regarding their accounts with pin codes and membership numbers via internet. Hunnu Air sends program related announcements to the members' e-mail addresses.
Related announcements are also made at www.hunnuair.com/hunnuclub. Members are responsible for following up these announcements. Members should advise Hunnu Club regarding the change of postal and e-mail addresses. Hunnu Air is not liable in the case members do not update their personal information and addresses and therefore not receiving the information documents. Hunnu Air reserves the right to announce the required information only via e-mail or on Hunnu Club website and not to announce with written documents. Members are considered to accept the program participation announcements and their mileage information if they do not object in 3 weeks as of the announcement date. Members cannot request compensation for any damages caused by undelivered Hunnu Club.
3.10 Amendment on records: Hunnu Air is solely liable for evaluating the objections regarding the program participation and mileage account, for determining the miles a passenger has qualified and reserves the right to cancel these miles if they are considered to be registered incorrectly. HUNNU AIR reserves the right to demand a refund of all miles mistakenly credited to and used by any member and the right to take legal action for compensation of such mileage if and when necessary.
4.1 Award Types: The awards offered under the Hunnu Club program consist of Award tickets, Companion Tickets, Upgrades and arrangements defined by Hunnu Air. (Award ticket and cabin upgrade request can be obtained online. Companion tickets and upgrades cannot be booked online.)
4.2 Award Mileage Tables: Tables describing the awards offered and the number of miles needed to acquire them are available at website www.hunnuair.com/hunnuclub , and at our Call Centre. Hunnu Air reserves the right to alter these tables with reasonable advance notice.
4.3 Use of Awards: To receive awards, Members can make the relevant bookings online, via Hunnu Air Sales Offices, Call Center or travel agent according to their preferences. If the Member has made a reservation for the flight (or service) without clearly stating that such a reservation is of a Hunnu Club award nature, a revenue ticket reservation can be made instead of award.
4.4 Restrictions of Hunnu Club Awards: Awards may be subject to certain capacity controls or other restrictions such as blackout periods as determined by Hunnu Air. Various regulation changes may take place concerning the process of earning certain awards and their usage.
Hunnu Club rules are applied on the Hunnu Club award tickets issued for other partner airlines’ flights or combined with partner airlines flights, unless otherwise indicated.
4.5 Hunnu Air’s regulations for General Conditions Of Carriage of Passengers and Baggage: Travel on Hunnu Air and on partner carriers will be subject to the appropriate carrier's standard conditions of carriage.
4.6 Requesting Awards For Other Persons: Hunnu Club awards may be assigned to any private individual, provided that the Member does not receive anything in return (in terms of money or in other form). Adding and removing persons to be awarded with member’s miles in his/her account can be subject to a fee and can be limited.
4.7 The Issue of Award Tickets: The award can be issued only if the requested award exists and the member has enough miles in his/her account for the requested award. Issued awards expire within one year after issuance and cannot be transferred, replaced and/or extended, also cannot be combined with any other means of payment.
4.8 Mileage Transfer: Hunnu Club cards may not be transferred to other persons or Members and may not be combined with those of other Hunnu Club Members to obtain a single award (except the “Family membership”)
Miles registered on a Hunnu Club account cannot be transferred to and/or combined with those credited in other frequent flyer program account.
5. THE USE OF HUNNU CLUB AWARD TICKETS
5.1 The issuance of an award ticket: Hunnu Club award tickets can be issued only from CTO in Ulaanbaatar, Mongolia or from our web site. Award tickets can also be issued as e-tickets. Domestic and International companion and upgrade awards are excluded for this application and changes like refund mileage, rebooking/rerouting shall not be made by authorized agents. Furthermore, agents will be able to issue an award ticket if the reservation is for member’s own. Hunnu Club rules and conditions are applied for all award tickets that are issued by authorized agents.
5.2 Award tickets are not considered for mileage earning: Travels with award tickets and any other award services do not earn any mileage.
5.3 The necessary amount of mileage for award tickets: The necessary amount of mileage must be present in the member's account in order to request award ticket. Award tickets cannot be issued if there is insufficient mileage in the member’s account. The number of miles required to qualify for award tickets is identical for adults and children. Award tickets cannot be issued for children under the age of 2.
5.4 Validity of award tickets: Validity of award tickets expires at the end of one year after the date of issue. No reservation change or mileage refund can be applied to the expired award tickets. Additionally, these tickets cannot be transferred and/or their validity cannot be extended or combined with any other means of payment Hunnu Club miles may not be transferred to other persons or members or may not be pooled with those of the other members to obtain a single award.
5.5 The reservation class for award tickets: Award ticket reservation should only be booked and confirmed in the award class. Award tickets cannot be issued in cases where the reservation is not confirmed and such tickets are issued for round-trips only. Online award ticket reservation is allowed minimum 72 hours and maximum 100 days prior to departure. Award tickets cannot be issued open. Ticketing must be done in accordance with normal ticketing time limits.
5.6 The miles to be considered for award ticket issuance: There are two types of award tickets in the Hunnu Club either Economy Class or Business Class.
5.6.1 Limited seat capacity for ‘’capacity controlled award tickets’’: The reservation can only be made if and when the respective classes are available. X for Economy Class, R for Business Class. The usage of award tickets depends solely on seat capacity limits and the use of award tickets may not be possible for some specific destinations and seasons. The award ticket issued combined with Hunnu Air and partner airlines can be booked on one of the classes mention at 5.6.1. Award Tickets may be subject to certain capacity controls or other restrictions such as blackout periods as determined by Hunnu Air.
5.7 The right to make changes on Award ticket application and the awards are not considered for mileage earning and the other restrictions
• Hunnu Air reserves the right to make changes on Award ticket, Companion Ticket and Upgrade award charts.
• Flights with award tickets and any other award services do not earn any mileage.
• Award tickets may subject to date, capacity, route and other restrictions to be determined by Hunnu Air.
• Award tickets should be issued immediately after the reservation is confirmed. Award tickets cannot be upgraded.
• Maximum 4 flight segments are permitted for the online electronic award tickets.
• The same destination airport should not appear more than once in either of the outbound and inbound sections of the itinerary.
• Stopover is not permitted for award tickets to be used on Hunnu Air flights.
• Award tickets can be used on Hunnu Air scheduled flights only.
• Online award ticket bookings are permitted only for Hunnu Air flights. Hunnu Air combined tickets with partner airlines cannot be booked online.
• Companion tickets and upgrades cannot be booked online. Only at CTO Ulaanbaatar.
5.8 Open Jaw on award tickets: In case of returning from another point instead of the arrival point, the departure and return points must be the same or in case of returning to another point instead of the departure point, Hunnu Club member must return from the same arrival point. When using the award tickets on flights of Hunnu Air ,only one open jaw is permitted; however, open jaw is not allowed for the online award tickets.
5.9 In case members do not proceed to the flight or do not present the necessary documents: A no-show fee will be charged to all members except Silver and Gold card holders, when the Member holding confirmed seat fails to present himself/herself for his/her booked flight due to any reason or fails to present the necessary documents for the flight (no-show/off-load). Silver card holder will be asked to pay 50% of the no show fee and Gold card holder will have no no-show fee.
5.10 The delivery of online award tickets: Online award ticket deliveries are available in two different ways for the reservations made via internet.
5.10.1 Request an award through Call Center:
Members can call the Call Center of Hunnu Air during business hours and able to redeem an award ticket if there is available seat and enough miles for the requested award. If member’s request is valid and available Hunnu Air authorized staff issues the award and sends email confirmation on the profile at Hunnu Club.
5.10.2 Request an award online and receive from CTO: This procedure enables the member to book his award ticket online. After the online booking is confirmed, the award ticket can be issued at Hunnu Air CTO Ulaanbaatar and the related mileage is deducted from the member's account at time of the ticket issuance. Further details for this application can be found at www.hunnuair.com/hunnuclub
5.12 Transaction Fees: Changes to flight times and/or travel dates, re-routing (which can be applied only on Hunnu Air flights provided that the reservation is made for the same award zone, season and award class) of an award ticket, Companion Ticket or an Upgrade reservations and re-crediting of miles for unused Award tickets or Companion Tickets (i.e. tickets on which neither the outward nor the return coupon has been used) are subject to a handling fee. All changes to flight times and/or travel dates, re-routing, no-show and other situations considered as no-show after the mileage deduction for electronic award tickets are subject to a handling fee as well. Current transaction fees are published on Hunnu Club regular communication media or at Hunnu Air websitewww.hunnuair.com/hunnuclub. Handling fee amounts may be changed by Hunnu Air at any time with prior advance notice. Any changes to the itinerary or re-routing after the award has been issued can only be made at Hunnu Air CTO Ulaanbaatar. Changes to the award tickets and mileage refund cannot be done elsewhere than Ulaanbaatar, Mongolia.
6. SIVLER, GOLD CARDS / HUNNU CLUBMEMBERSHIPS
6.1 Tier Memberships: In addition to the awards listed in Section 4 above, Hunnu Club Members have the possibility of qualifying to Silver and Gold / Hunnu Club memberships, and thereby enjoying further benefits (depending on the membership status) as defined by Hunnu Air.
6.2 The miles to be considered for tier status: For Silver and Gold status the miles earned on Hunnu Air scheduled international and domestic flights and the flights of partner airlines shall count in membership threshold calculations.
These miles will be separately listed as Status Miles on the Mileage Summary sent to Hunnu Club Members. (Status Miles count towards membership in the Silver and Gold/ Hunnu Club and for the award system defined in Section 4 above; Bonus Miles, on the other hand, may only be used to obtain awards, and do not count towards Silver and Gold/ Hunnu Club membership.)
6.3Conditions of tier memberships: To qualify for Silver and Gold status /Hunnu Club Memberships, Members must collect a minimum number of program miles within 24 consecutive months. For re-qualification, the Status Miles collected either within the first year or within 2 years of the membership are considered. Hunnu Air reserves the right to change these minimum requirements with reasonable advance notice.
7.1 Taxes and other charges: Hunnu Air accepts no liability for any taxes or other charges to which Members or third parties may be subject in connection with benefits obtained under the Hunnu Club program.
7.2 Confidentiality: Hunnu Air Inc. has the right to use the member information within the context of the Frequent Flyer Program and/or share it with the Program Partners. With the commencement of the membership, the member is deemed to accept the above.
7.3 Liability: Members are solely responsible for fully informing any third parties or companies (such as their employer) who have paid for tickets or other services, for which program miles have been credited as the benefits of Hunnu Club.
7.4 Local Law: In some countries, local law may impose restrictions on the general terms and conditions of the Hunnu Club. Hunnu Air is entitled to take any action required to ensure compliance with such restrictions, and may not be held liable for compensatory damages by Members as a result of such actions.
7.5 Abuse of Program Awards: Hunnu Club Classic, Silver and Gold members who contravene the general terms and conditions of Hunnu Club membership, misuse program awards or attempt to obtain benefits by providing false information (especially with regard to flight data), may-in addition to any compensatory damages which may arise from such actions-have their Hunnu Club membership terminated by Hunnu Air (as specified in 1.4), and have any miles and/or awards already obtained declared invalid. Member must pay a compensation for the award misused that is the highest fee of the revenue ticket equivalent of the award. Hunnu Air reserves the right to indemnify the remainder damages.
7.6 Contravention of the General Terms and Conditions: Any award documents obtained illegally or in contravention of these general terms and conditions will not be honored.
7.7 HUNNU AIR’s right to change the program and renunciation of awards, and restriction of responsibility: Hunnu Air reserves the right to wholly or partially change or to terminate the Hunnu Club and/or any collaboration with partners under the Hunnu Club at any time, with reasonable advance notice. Any amendments or additions to the general terms and conditions of the Hunnu Club shall become binding for all Members as soon as the related information is announced at any sales office of Hunnu Air, Hunnu Club Call Centre, at Hunnu Club web site or on the Mileage Statements sent to the members by e-mail. Therefore, collected mileage or awards shall not constitute a vested interest. Hunnu Air does not guarantee the availability of the awards or requirement for same number of miles for same awards or right of using the awards for the flights chosen by the Member. Hunnu Air has the sole and exclusive power over Hunnu Club. In case of Hunnu Air's granting of periodical awards or other practices contrary to the principles of the program or granting of additional periodical rights or failure or delay by Hunnu Air in exercising any of its rights under the program or requiring the member's compliance with any of program conditions or shall not be construed as a waiver of power over the program or right to require member's compliance with any of the rules that he/she is bound with such exceptional practice shall be deemed to have granted the member or other persons with additional rights or amended the program principles or constitute a precedent for similar practices.
Limitation of liability rules in Hunnu Air’s General Conditions of Carriage (Passenger and Baggage) shall apply for this program as well. In case of breach of program conditions, liability shall be limited to direct material damages, Hunnu Air shall not be held liable for moral damages or indirect damages.
7.8 HUNNU AIR’s right to entrust the program: Hunnu Air reserves the right to entrust the operation of the Hunnu Club to successor companies (in the event of corporate restructuring of their own organizations) or to a third party, and to transfer the agreements made with the program's Members to such successor companies or to a third party to that end. Members will be given reasonable notice of any such development.
8. GOVERNING LAW, JURISDICTION
The contractual relation between the Members and Hunnu Air as well as these general terms and conditions are governed by Mongolian Law.
The exclusive place of jurisdiction for any claims resulting from or raised in relation with the Membership to the Hunnu Club or in relation with these general terms and conditions shall be Ulaanbaatar Court and Execution offices. Hunnu Air reserves, however, the right to sue at any other competent court within a jurisdiction.